Delivery Options During the Coronavirus Pandemic
Owing to the coronavirus situation we have had to temporarily change our delivery options. This is because Royal Mail & UPS (our main providers) cannot guarantee their regular service due to staff shortages from illness and people self isolating.
We will still continue to offer three service options as outlined below:
Free Postage – Your item will be posted the same day if ordered before 2:30pm (Monday-Friday). Orders sent via this option are taking on average 3-4 days to arrive but some areas are taking up to a week depending on staff shortages and the volume of mail being sent.
Next Day Delivery – Your item will be posted the same day if ordered by 2:30pm (Monday-Friday). The expected delivery date will be shown in the drop down menu and will also show on your order confirmation and invoice. We cannot guarantee a time for deliveries but most are arriving by 2pm. Scottish Highlands and Islands will take an extra 24 hours.
Saturday Delivery – Your item will be posted the same day if ordered by Friday 2:30pm. The expected delivery date will be shown in the drop down menu and will also show on your order confirmation and invoice. We cannot guarantee a time for deliveries but most are arriving by 2pm. Scottish Highlands and Islands are excluded from Saturday deliveries.
Some premises such as schools, colleges, universities and business addresses maybe exempt from a Saturday delivery. We have no way of knowing this so please check before ordering as it cannot be refunded if the addressee has told Royal Mail previously to not deliver on Saturday.
We cannot call or text prior to delivery. Deliveries are not made by Willrose Electrical Ltd, they are made by an external delivery company (Royal Mail, UPS etc) and as such we cannot request they ‘call before delivery’.
Royal Mail may text/email you (if we have your details) with a tracking number. The emails state the service is ‘By 1PM’. Please note that is the Trademarked name of Royal Mails service. Deliveries will be next day but NOT but not by a specific time whilst the service is degraded due to Covid.
In general Royal Mail are coping quite well with deliveries but some areas where coronaviris is more prevalent are obviously going to be slower. Some delivery offices are being closed for cleaning where staff have had covid and this may delay deliveries by 48 hours. If you need your item for a particular day then we strongly advise using the Next Day service at the checkout.
If you need to check the status of your order or get tracking details you can do that from our Tracking Page.