Will I get a VAT invoice?

Yes. A VAT invoice will be emailed once you have placed your order. A copy will also be sent with your order.

How can I check stock levels?

Every item on our site will show the quantity of stock available. It’s updated every 15 minutes. If it says in stock then yes it’s in stock!

The Item I want is out of Stock. Can I Back Order it?

No. Most of the items we sell are discontinued and obsolete or purchased as surplus so supply is limited. Some items are sourced regularly, some may take months to be re-stocked.

Do you ship internationally?

No, our products are only available for sale in the UK and Channel Islands.

What Payment Options are Available?

We accept all major credit/debit cards or you can use a PayPal account if you have one. We don’t offer credit facilities, bank transfers or pro-forma invoicing.

Can I get a credit account?

Sorry, we don’t offer credit facilities. All our stock is available for purchase online with a debit/credit card or Paypal.

Who should I to contact if I have any queries?

You can either use the contact section of the website. Alternatively you can email us at sales@willrose-electrical.co.uk and we will get back to you as soon as possible.

How do I track my order?

You can see the progress of your order from your account or by entering your details at the Track Your Order page.

How can I cancel or change my order?

All orders are dispatched by 3:00pm so please email sales@willrose-electrical.co.uk or use the contact page as soon as possible.

How can I return a product?

Please use the contact page or email sales@willrose-electrical.co.uk

How long will it take to get my package?

All orders received by 3:00pm (Monday – Friday) will be dispatched the same day. Most items will be sent via Royal Mail First Class post and will take 1-2 working days.  Larger heavier items are sent via courier so may take 2-3 working days.

If you need your order urgently we offer a Special Delivery Guaranteed by 1:00pm Next Day on all items. Prices will be shown at checkout but start from £6.95

What Shipping methods are available?

We offer free postage on all items. Most items are sent via Royal Mail First Class post. Larger items will go via courier.

Alternatively, if your order is urgent, we can send via Special Delivery Guaranteed by 1:00pm Next Day. Prices will be shown during checkout.

Do you provide any warranty?

We offer a 60 day return policy on all our products.

Do you have replacement guarantee?

Should you receive an item that is faulty we will replace it free if stock is available. Otherwise a refund will be offered upon receipt of the faulty item.

Do you test your products?

All used items are fully tested and inspected. All residual devices (RCD’s & RCBO’s) are tested for disconnection times to make sure they comply with the latest BS7671 Wiring Regulations.

Can I Collect My Order?

Yes but we are primarily an online company so please contact us beforehand.